Frequently asked questions
WHAT IS AN ESCAPE ROOM GAME?
An escape room is a real-life team-based puzzle game, where you are locked in a room and have to solve puzzles together to get out.
Minimum number of players is 2, maximum 6. Optimum team includes 3 to 5 players.
ARRIVAL AND START
It is not possible to delay the start of the game. Since our game master has to explain the rules of the game first, it is necessary to arrive 10 minutes prior.
Players must be at least 14 years old. People younger than 14 years old are only allowed to play if accompanied by an adult. There is no maximum age limit, anyone can play!
Game is constatly monitored by the game master. In case you get stuck, he or she will help you with various tips. There is no possibility to stay locked in the room forever. If you are in a need for an urgent exit, an emergency key is available.
ACCESS AND PARKING
Študentski kampus is located in center of Ljubljana next to the Pivovarna Union, opposite the Tivoli Park and just few steps away from the crossroad Tivolska and Celovška cesta. It is easily accessible from Celovška cesta, and you can reach it by public transport. On weekdays, parking for our customers is on the large platform of the Kampus just next to the entrance to the Escape Coin escape room.The parking area opens at 9:00 am and closes at 9:30 pm. During weekends and holidays parking spaces are available in front of the main entrance to Kampus on Pivovarniška ulica. During the events at Kampus you are kindly asked to use other public parking parks.
We recommend comfortable clothing.
FILMING AND PHOTOGRAPHY
Filming and photography is not permitted inside Escape Coin escape room. Your mobile phone and your other personal belongings will be locked in a special locker during the game.
DURATION OF THE GAME
Including introduction, the game itself (60 minutes) and a little chat at the end, your stay at Escape Coin will be approximately 80 minutes.
WHAT IF I HAVE MORE PLAYERS THAN WHAT I BOOKED FOR?
No problem! Extra players (up to the maximum room capacity) will pay on arrival. But please inform us in advance by sending email email@example.com.
CAN I GET A REFUND?
If you are unable to make it for your schedueled time please contact us as soon as possible to rescheduele. We do not offer refunds.